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Thermann X Split Heat Pump Water Heater Outdoor Unit — recall

Consumer goods · Australia · 2024-10-17

Hazard: If you, or someone else, removes the pl…

Thermann X Split Heat Pump Water Heater Outdoor Unit: exposed live electrical parts when accessing controller board

Country	Australia
Category	Consumer goods
Published	2024-10-17
Manufacturer	Reece Australia Pty Ltd
Retailer	Reece Australia
Model identifiers	Model: THP45 Brand: Thermann THP45x160 THP45x250 THP45x315 THP45x400
Hazard description	If you, or someone else, removes the plastic cover on the side of the unit to access the controller board to change the settings, you may come into contact with live electrical parts. There is a risk of serious injury or death from an electric shock if you remove the plastic cover and come into contact with live electrical components.
Remedy	Do not remove the plastic cover or attempt to access the controller board on the heat pump unit. Contact Reece to arrange for an authorised service agent technician to repair the unit. Include an email and phone number for Reece to contact you. Contact Reece Customer Care customer.care@reece.com.au 1800 808 055 8 am to 5 pm, Monday to Friday Visit the Reece Australia recalls webpage
Recall number	2024/20323
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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