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Fitbit Sense and Fitbit Versa 3 smartwatches — recall

Consumer goods · Australia · 2025-04-01
Hazard: The battery may overheat. A firmware up…

Fitbit Sense and Versa 3 smartwatches battery may overheat

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CountryAustralia
CategoryConsumer goods
Published2025-04-01
ManufacturerFitbit LLC
RetailerAmazon_x000D_ Big W_x000D_ Bing Lee_x000D_ Bsr Group_x000D_ Catch Of The Day_x000D_ David Jones_x000D_ DigiDirect_x000D_ Digital Imaging Express_x000D_ Emacity (Onsport)_x000D_ Fitbit_x000D_ Harvey Norman / Domayne / Joyce Mayne_x000D_ JB HiFi_x000D_ Kmart_x000D_ LEG Group_x000D_ Myer_x000D_ Officeworks_x000D_ Popink_x000D_ Rebel_x000D_ Retravision_x000D_ Super Retail Group Services_x000D_ Target_x000D_ Telstra_x000D_ The Good Guys_x000D_ The Iconic
Model identifiersModel Number: Fitbit Sense: FB512, Fitbit Versa 3: FB511
Hazard descriptionThe battery may overheat. A firmware update was rolled out to affected Fitbit Sense and Fitbit Versa 3 devices, which Fitbit considers mitigates the risk of the battery overheating in those devices. Consumers do not need to return their devices to receive the firmware update. An overheating battery could pose a risk of burns to a user.
RemedySubmit a request here (link is external) to find out if your device is impacted. Check that your device has received this firmware update. This issue does not affect all Versa 3 and Sense devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before. You don’t need to return your device. Once the firmware update has been installed, you can continue using your device. You may be eligible for an appeas…
Recall number2025/20424
Official noticeView source ↗

What this means for sellers

Likely platform / channel actionsMarketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable productsAccessible-surface temperature rise; guarding of heat sources.
Rules & standards likely involvedthe destination market's product-safety rules and mandatory standards

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