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Santa Cruz Heckler 9 e-bike with interchangeable 720W lithium-ion battery — recall

Consumer goods · Australia · 2025-05-28
Hazard: Santa Cruz Heckler 9 e-bikes with inter…

Santa Cruz Bicycles Heckler 9 e-bike's lithium-ion battery may short-circuit, causing fire and injury

→ See all Santa Cruz Bicycles recalls

CountryAustralia
CategoryConsumer goods
Published2025-05-28
ManufacturerSanta Cruz Bicycles, LLC_x000D_ (link is external)
RetailerPurchased from: https://santacruzbicycles.com or the following retailers:; Bicycle Express; Bike 'n' Shocks; Bike Matters; BikeNow; Bikes On La Trobe; Blue Cycles; Bobs Bikes; Chain Brain; Cycle House; Cyclery Studio; Cyclingo; Edge Cycleworks; Empire Cycles; Humble Bicycle Co; Jonny Sprockets; Kalamunda Cycles; Pushys Bike Warehouse; Renshaw Pedal Project; Royal Bikes; Steel City Cycles; Summit Cycles; The Edge Cycles; Ultimate Cycles
Hazard descriptionSanta Cruz Heckler 9 e-bikes with interchangeable 720W lithium-ion batteries may short-circuit and cause a fire. Risk of burn injuries and damage to property if the battery catches fire._x000D_ Santa Cruz Bicycles has received four reports of fires, including some property damage. No injuries have been reported.
RemedyStop using the Heckler 9 e-bike immediately and disconnect the battery (link is external) from the e-bike and charger. Check if the battery is affected by following the instructions in the consumer communication or on the Santa Cruz Bicycles' recall page: https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery (link is external) . If affected, register your details to receive a replacement battery when one becomes available in mid-July 2025. If the battery is not affected consumers may continue to use their e-bike. Remove the downtube cover before disposing of the battery, a…
Recall number2025/20511
Official noticeView source ↗

What this means for sellers

Likely platform / channel actionsMarketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable productsCell–charger matching, over-heat/over-charge protection, isolation of hot parts.
Rules & standards likely involvedthe destination market's product-safety rules and mandatory standards

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