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Taps for Zip ChillTap Extra — recall

Consumer goods · Australia · 2025-09-29
Hazard: Water drawn through the tap may contain…

Taps for Zip ChillTap Extra may contain higher levels of cadmium in water

CountryAustralia
CategoryConsumer goods
Published2025-09-29
ManufacturerPty Ltd
RetailerAce Gutters - Mortdale Nsw; Alpha Catering Equipment Pty L; Ballarat Plumbpro; Bentons Plumbing - Derrimut; Bing Lee - Bankstown; Bing Lee - Guildford; BP Plumbing Supplies Cabooltur; Brisbane Appliance Sales; Burdens Plumbing - Braeside; BW Plum Supp P/l - Moorabbin; C.A.B. Plumbing (QLD) Pty Ltd; Calibre Plumbing and Drainage; Cass Bros Building Supplies; Harvey Norman - Mornington; Cooks Plumbing - Castle Hill; Derwent Park Plumbing; E&S Trading - NOBLE PARK; Tradelink - NERANG; Harris Plumbing - Eltham; Harvey Norman - Hoppers Crossing; Harvey Norman - Moore Park; Harvey Norman - Port Ste…
Model identifiersAffected products: Residential Zip ChillTap Extra tap (CT12XCER2AU) Commercial Zup ChillTap Extra tap (CT39XCEC2AU) ChillTap Extra Spare Part Kit (99445)
Hazard descriptionWater drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L). Prolonged exposure to high levels of cadmium is linked to serious adverse health effects.
RemedyStop using the product immediately. Contact Zip Water who will arrange for a free replacement to be installed by a Zip technician. Contact Zip Heaters (Aust) Pty Ltd trading as Zip Water Call: 1800 947 827, 8:00 am – 6:00 pm AEST, Monday to Friday Email: ChilltapExtra@zipwater.com (link sends email) Visit: www.zipwater.com/product-recall (link is external)
Recall number2025/20638
Official noticeView source ↗

What this means for sellers

Likely platform / channel actionsMarketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable productsRestricted-substance test reports (phthalates, lead, cadmium, PFAS…) covering current batches and all variants.
Rules & standards likely involvedthe destination market's product-safety rules and mandatory standards

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