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Mecca 240V Single Vertical Heated Towel Rail — recall

Consumer goods · Australia · 2025-12-02

Hazard: The upper section of the rail can overh…

Nero Tapware Mecca Heated Towel Rail: upper section can overheat, risk of burns

Country	Australia
Category	Consumer goods
Published	2025-12-02
Manufacturer	Nero Tapware_x000D_ (link is external)
Retailer	IC - Nero Tapware Limited Tradelink Randwick Better Bathware Pty Ltd Builders Market Pty Ltd; TI Home Improvement Centre Overlook Tiles; Samios Plumbing Pty Ltd : Samios Plumbing Pty Ltd (Warana); Willow Tile Co Yencken Hardware Lexatonia Tiles NSW; Bathroom Direct Australia; Grahame Cook's Plumbing Supplies Sales; - Botany BuildMat Pty Ltd; EAGLES Plumbing Supplies : Newcastle Renovators Discount Depot; Mirror Ceramics; Hera Bathware Moorabin Bentons Plumbtec Williamstown Inhouse Trade Centre Pty Ltd Nero Tapware ME; Eagles The Plumbing Shop Raymond Terrance; My Square Renovations Pty Ltd Aw…
Model identifiers	Barcode number: 9355433069874, 9355433069850, 9355433069881, 9355433069836, 9355433069867, 9355433069898, 9355433069843; SKU: NRV902HCH, NRV902HMB, NRV902HBN, NRV902HBG, NRV902HGM, NRV902HGR, NRV902HBZ
Hazard description	The upper section of the rail can overheat if left on for prolonged periods. Risk of serious burns if a consumer touches the overheated towel rail.
Remedy	Stop using the towel rail immediately and disconnect from the power supply. Contact Nero Tapware to arrange for either a refund, free return and replacement, or a technician to perform a free repair. Contact Nero Tapware Call: 03 8786 3170 Email: support@nerotapware.com.au (link sends email)
Recall number	2025/20734
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Accessible-surface temperature rise; guarding of heat sources.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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