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Solea Ultra flat heater Heating mat — recall

Consumer goods · European Union · 2024-08-16

Hazard: Electric shock

Solea Ultra flat heater heating mat poses an electric shock risk

Country	European Union
Category	Consumer goods
Published	2024-08-16
Model identifiers	NEBN-0.7
Category	Electrical appliances and equipment
Hazard	Electric shock
Hazard description	The electrical insulation is not sufficient. A user can touch accessible parts of the product that are at high voltage and receive an electric shock.
Non-compliance	Low Voltage Directive; European standard EN 60335
Remedy	Recall of the product from end users.
Recall number	A12/02112/24
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Plug, insulation and creepage vs. rating plate; certification coverage for the exact model.
Rules & standards likely involved	GPSR, CE (Toys EN 71 / LVD·EMC), REACH · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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