Recalls › European Union › The White Company Burnham Heart Mug Mug

The White Company Burnham Heart Mug Mug — recall

Consumer goods · European Union · 2025-05-02

Hazard: Burns

The White Company Burnham Heart Mug for burn hazard

Country	European Union
Category	Consumer goods
Published	2025-05-02
Model identifiers	A09470000AGW
Category	Kitchen/cooking accessories
Hazard	Burns
Hazard description	A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user.
Non-compliance	General Product Safety Regulation; European standard EN 13258
Remedy	Withdrawal of the product from the market. Recall of the product from end users.
Recall number	OR/00062/25
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Accessible-surface temperature rise; guarding of heat sources.
Rules & standards likely involved	GPSR, CE (Toys EN 71 / LVD·EMC), REACH · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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