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Electric Bicycle — recall

Name: Electric Bicycle
Brand: Santa Cruz Bicycle

Consumer goods · South Korea · 2025-05-12

Hazard: An increased risk of electrical short c…

Santa Cruz Heckler 9 Electric Bicycle batteries have an increased risk of electrical short circuit.

Country	South Korea
Category	Consumer goods
Published	2025-05-12
Manufacturer	Santa Cruz Bicycle
Model identifiers	헤클러 9 전기자전거(Heckler 9 ebike)
Hazard description	An increased risk of electrical short circuit has been identified in a small number of batteries installed in some Santa Cruz Heckler 9 electric bicycles. This increased risk of electrical short circuit can lead to a fire hazard.
Remedy	1. Consumers should immediately stop using the affected product and disconnect the battery from the electric bicycle and charger. 2. Consumers should check if the battery of their bicycle is subject to this recall via the Santa Cruz recall webpage provided below. If the battery is subject to the recall, consumers must register on the webpage to receive a replacement battery later. If the battery is not subject to the recall, consumers may continue to use their electric bicycle. Batteries subject to this recall must be disposed of in accordance with regulations and should not be placed in gene…
Recall number	3939
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Cell–charger matching, over-heat/over-charge protection, isolation of hot parts.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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