Recalls › New Zealand › Mecca 240V Single Vertical Heated Towel Rail NRV902H

Mecca 240V Single Vertical Heated Towel Rail NRV902H — recall

Consumer goods · New Zealand · 2025-12-01

Hazard: Testing has confirmed that when install…

Nero Tapware Mecca Heated Towel Rail can overheat, posing a burn risk

Country	New Zealand
Category	Consumer goods
Published	2025-12-01
Manufacturer	Nero Tapware NZ
Hazard description	Testing has confirmed that when installed vertically, heat accumulates at the upper end of the rail. As a result, the top section can reach excessively high temperatures during normal operation — approximately 65°C with no towel, and up to around 80°C when covered with a towel. This creates a potential burn hazard if touched, while the rest of the rail maintains normal temperatures. The excessive heat at the upper section of the rail presents a burn hazard. If a user accidentally touches the overheated area — particularly after the rail has been operating for more than two hours or when a tow…
Remedy	Customers should immediately stop using the product, switch it off, and disconnect it from the power supply. They should then contact Nero Tapware to arrange a replacement or repair. Refunds may be considered upon request.
Recall number	N2025X001
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Accessible-surface temperature rise; guarding of heat sources.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

🚨 Delisted or named by a regulator? Leave your details and situation — we'll assess and get back to you. Contact us →

General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

Get overseas recalls that matter to you (China-origin highlighted) + top hazards — one email a week. Free, unsubscribe anytime.

By subscribing you agree to our Privacy Policy & Terms (incl. cross-border data processing).