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Canyon E-Bike Batteries — recall

Consumer goods · United Kingdom · 2024-11-13

Hazard: Fire

Canyon E-Bike Batteries pose fire hazard

Country	United Kingdom
Category	Consumer goods
Published	2024-11-13
Model identifiers	Models: BT001, 720 Wh (Gen 1); BT002, 900 Wh (Gen 1); BT003, 720 Wh; (Gen 2); and BT004, 900 Wh (Gen 2)
Category	Electrical appliances and equipment
Hazard	Fire
Hazard description	The product presents a high risk of fire as it has been identified that the battery may have damaged housing. The cracks or gaps in the battery housing may allow water ingress, leading to it short circuiting and causing a fire.
Non-compliance	General Product Safety Regulations 2005
Remedy	The product has been recalled from end users. Canyon is stopping all sales of the affected products and: Sending a notification directly to consumers via contact details to stop-use of the product immediately and inspect the battery housing for potential damage. Provide for disposal of the battery through Canyon’s service network or else direct the consumer to dispose in compliance with local legal requirements. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batter…
Recall number	2411-0074
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Cell–charger matching, over-heat/over-charge protection, isolation of hot parts.
Rules & standards likely involved	UK GPSR, UKCA · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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