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Robotic Massage Cushion — recall

Consumer goods · United Kingdom · 2025-07-25

Hazard: Electric shock

Robotic Massage Cushion poses electric shock risk

Country	United Kingdom
Category	Consumer goods
Published	2025-07-25
Model identifiers	Model: JB-100B (Massager), DEL-XT121 (Adaptor) Barcode: S500051000529109408
Category	Electrical appliances and equipment
Hazard	Electric shock
Hazard description	The product presents a high risk of electric shock as the transformer is poorly constructed and fails to meet the minimum creepage and clearance distances. The internal build quality also required improvement and featured poor quality soldering with wires soldered directly to the PCB. Over time, these inadequate internal connections may loosen, causing the product to become live. The user may receive an electric shock.
Non-compliance	Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets etc. (Safety) Regulations 1994
Remedy	The import has been rejected at the border and destroyed.
Recall number	2507-0082
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Plug, insulation and creepage vs. rating plate; certification coverage for the exact model.
Rules & standards likely involved	UK GPSR, UKCA · Full guide →

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