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Careline365 Q20 GPS Pendant Alarm — recall

Consumer goods · United Kingdom · 2025-11-26

Hazard: Strangulation and Injuries

Careline365 Q20 GPS Pendant Alarm for strangulation and injury risks

Country	United Kingdom
Category	Consumer goods
Published	2025-11-26
Model identifiers	Model: Q20;
Category	Other
Hazard	Strangulation and Injuries
Hazard description	The product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries.
Non-compliance	General Product Safety Regulations 2005
Remedy	The product has been recalled from end users. Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided. For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk.
Recall number	2511-0244
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Cord/drawstring length and breakaway force vs. children's-product rules.
Rules & standards likely involved	UK GPSR, UKCA · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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