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Towel Warmer RTD-23A — recall

Consumer goods · United Kingdom · 2026-05-19
Hazard: Electric shock

Towel Warmer, electric shock hazard

CountryUnited Kingdom
CategoryConsumer goods
Published2026-05-19
Model identifiersModel: RTD-23A
CategoryElectrical appliances and equipment
HazardElectric shock
Hazard descriptionThe product presents a high risk of electric shock as it has poor-quality internal soldering, including wires soldered directly to the PCB. The top plate of the product is also insufficiently earthed. This means that if a wire becomes dislodged, the entire product may become live and shock the user. Improvements are also required to product labelling and marking.
Non-complianceElectrical Equipment (Safety) Regulations 2016
RemedyThe import has been rejected at the border.
Recall number2604-0087
Official noticeView source ↗

What this means for sellers

Likely platform / channel actionsMarketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable productsPlug, insulation and creepage vs. rating plate; certification coverage for the exact model.
Rules & standards likely involvedUK GPSR, UKCA · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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