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MERCEDES-BENZ S CLASS — recall

Automotive · Canada · 2024-10-25

Mercedes-Benz S-Class car: eCall system software problem may prevent proper function in a crash

Country	Canada
Category	Automotive
Published	2024-10-25
Manufacturer	MERCEDES-BENZ
Models affected	S CLASS
Model year	2021
Units affected	9
Defect	On a small number of vehicles, a software problem could cause the emergency calling (eCall) system not to work properly when there's a crash or when the SOS button is pressed._x000D_ If the eCall system doesn't work in an emergency situation, there could be a delay in response from emergency services.
Component	Other
Remedy	Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the communication module software.
Recall number	2024-641
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	OEMs/dealers will run the remedy (repair, replace or refund); component suppliers in the chain may face traceback.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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