RAM — recall

Automotive · Canada · 2025-05-22

Chrysler Ram Promaster software issue prevents rearview camera image display

Country	Canada
Category	Automotive
Published	2025-05-22
Manufacturer	FIAT CHRYSLER AUTOMOBILES
Models affected	PROMASTER
Model year	2022 2023 2024 2025
Units affected	17910
Defect	On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing._x000D_ A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Component	Visual System
Remedy	FCA Canada will notify owners in writing and advise you to take your vehicle to a dealership to update the security gateway module software.
Recall number	2025-273
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	OEMs/dealers will run the remedy (repair, replace or refund); component suppliers in the chain may face traceback.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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