Recalls › South Korea › Ford Sales & Service Korea (Ltd.) 2021-2023 Navigator, Exp

Ford Sales & Service Korea (Ltd.) 2021-2023 Navigator, Exp — recall

Automotive · South Korea · 2024-08-02

Ford Navigator, Expedition owner's manual omits 3rd-row head restraint instructions

Country	South Korea
Category	Automotive
Published	2024-08-02
Manufacturer	Ford Sales & Service Korea (Ltd.)
Models affected	2021-2023 Navigator, Exp
Units affected	1201
Defect	A recall is being issued due to the omission of instructions for operating and removing the 3rd-row center seat head restraint in the owner's manual (user manual) due to an error by the responsible department. This prevents proper adjustment and removal/installation, which could increase the risk of injury in a collision. (This results in non-compliance with FMVSS 202a, “Head Restraints” - S4.7 Information in owner's manual. The affected vehicles are imported under the Korea-U.S. FTA and are subject to U.S. standards (FMVSS)).
Component	Other devices, other
Remedy	Printed materials explaining how to adjust or remove/install the 3rd-row center head restraint will be sent with the customer notification letter. For customers who do not receive the notification letter, the printed materials will be distributed during service center visits. (Please keep the distributed printed materials with the owner's manual and/or user guide in the glove box.)
Recall number	5323
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	OEMs/dealers will run the remedy (repair, replace or refund); component suppliers in the chain may face traceback.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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