Recalls › Australia › Zodiac Z400 Heat Pumps

Zodiac Z400 Heat Pumps — recall

Consumer goods · Australia · 2024-07-08

Hazard: The heat pump’s capacitor fails to disc…

Zodiac Z400 Heat Pumps capacitor fails to disconnect, causing unit to catch fire.

Country	Australia
Category	Consumer goods
Published	2024-07-08
Manufacturer	Fluidra Group Australia Pty Ltd
Distributor	Please see attached list of suppliers.
Model identifiers	Part Number Model WH000287Z400 MD4 ALUMINIUM GREY WH000288Z400 MD4 BEIGE GREY WH000289Z400 MD5 ALUMINIUM GREY WH000290Z400 MD5 BEIGE GREY WH000291Z400 IQ MD7-ALU GREY-WIFI WH000292Z400 MD7 - BEIGE GREY WH000295Z400 IQ MD8-ALU GREY-WIFI WH000299Z400 IQ MD9-ALU GREY-WIFI WH000348Z400 IQ MD4 GREY WIFI WH000350Z400 IQ MD5 GREY WIFI WH000374Z400 MD4 - GREY WIFI (PLUG&P) WH000382Z400 IQ MD4-AG R32 WH000383Z400 IQ MD5-AG R32
Hazard description	The heat pump’s capacitor fails to disconnect from the circuit, which can lead to the unit catching fire. There is a risk of serious injury, burns or death if the heat pump’s capacitor catches fire. There is also a risk of serious property damage.
Remedy	Consumers should stop using the heat pump immediately. Press and hold the ON/OFF button for 2 seconds to switch off, then disconnect the plug. If it is hardwired, turn off the isolator switch._x000D_ Consumers should contact Fluidra to arrange for a technician to repair the heat pump at no cost._x000D_ Consumers can contact Fluidra by phone on 1300 859 605 (Operating hours - 8:30am - 5:00pm AEST Mon - Fri), email at au.recall@fluidra.com or visiting the website: www.zodiac.com.au/ProductRecall
Recall number	2024/20157
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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