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Tacx NEO Bike Plus Trainer — recall

Name: Tacx NEO Bike Plus Trainer
Brand: Tacx

Consumer goods · Australia · 2024-10-02

Hazard: A power supply board inside the bike ca…

Tacx NEO Bike Plus Trainer power supply board can overheat and catch fire

Country	Australia
Category	Consumer goods
Published	2024-10-02
Manufacturer	Tacx B.V.
Retailer	Garmin website (garmin.com/en-AU)_x000D_ Achieva Agents_x000D_ 99 Bikes_x000D_ The Odd Spoke_x000D_ Urban Pedaler_x000D_ Fast Lane Bike Shop_x000D_ ABC Bikes_x000D_ City Bicycle Express_x000D_ Health Management Group Pty Ltd_x000D_ Adventure Online t/a Pushys Online
Model identifiers	Part number: 010-02534-60
Hazard description	A power supply board inside the bike can overheat and catch fire. There is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire.
Remedy	Important message from the ACCC to consumers: The ACCC is currently in discussions with Tacx B.V. about an appropriate remedy. Consumers should unplug the product from power immediately. If you want to continue using the product until an appropriate remedy is available, you should only use the product in standalone mode (unplugged from any power source). Consumers can exercise their rights to a remedy in accordance with the consumer guarantees which may entitle them to a full refund or a replacement product that is free of defects. Contact Tacx B.V. 1800 244 143 au.consumer.sse@garmin.com
Recall number	2024/20254
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Accessible-surface temperature rise; guarding of heat sources.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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