Recalls › Australia › Ecogenica EG-215F hot water system

Ecogenica EG-215F hot water system — recall

Consumer goods · Australia · 2024-10-15

Hazard: In hot water systems where the control …

Ecogenica EG-215F hot water system: control panel inside heat pump unit exposes live electrical parts

Country	Australia
Category	Consumer goods
Published	2024-10-15
Manufacturer	Eco Alliance Pty Ltd
Retailer	Eco Alliance Pty Ltd
Model identifiers	Model: EG-215F; Electrical approval number: SGS-220155; Other identifying numbers: Model number: EG-215F
Hazard description	In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings. Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall. There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components.
Remedy	Do not attempt to access the control panel if it is located inside the heat pump unit. Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit. Contact Eco Alliance installationsupport@ecoalliance.com.au 1300 082 596 9 am to 5 pm, Monday to Friday
Recall number	2024/20300
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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