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Quest Carpets – assorted colours and styles — recall

Consumer goods · Australia · 2024-11-11
Hazard: A fire rating is not required under the…

Quest Carpets assorted styles lack required fire rating, risk of serious injury

→ See all Quest Flooring recalls

CountryAustralia
CategoryConsumer goods
Published2024-11-11
ManufacturerQuest Flooring Pty Ltd
Retailer3A FLOORING; A & H FLOORS 2 DOORS AUSTRALIA PTY LTD; A 1 FLOORING (VIC) PTY LTD; A TO Z FLOORING SOLUTIONS PTY LTD; ACCENT CARPETS (CASTLE HILL); ACCENT CARPETS PTY LTD; ACCOLADE CARPETS; ADELAIDE COMMERCIAL FLOORING PTY LTD; ADVANCED FLOORS VIC; ALBANY FLOORING; ALDINGA CARPET & FLOORING PTY LTD; ALEX BOWEN CARPETS; ALI TIMBER FLOORING COMPANY; ALS FLOORING SOLUTIONS PTY LTD; ANDERSENS CARPETS (ALL STORES); APEX CENTRAL CARPET & CURTAINS; ASHMORE CARPET; AURORA FLOORCOVERINGS; AUSFLOORING WAREHOUSE; AWARD CARPETS; AWARD CARPETS GOLD COAST PTY LTD; BACCHUS MARSH FLOORING; BALAKLAVA STITCH JOI…
Model identifiersEureka, Mediterranean, Pacific, Crossley Twist, Mantra, Ten 40, California Dreams, Spring Cove, Pluto
Hazard descriptionA fire rating is not required under the National Construction Code for detached houses and certain other buildings. There is a risk of serious injury and property damage if the carpets catch fire.
Non-compliancemandatory fire rating under the National Construction Code for certain building types, including apartment buildings, accommodation for the aged, offices, shops, factories and public buildings
RemedyConsumers should contact Quest Carpets to check their carpet and have their carpet replaced if affected. Consumers can contact Quest Carpets on reception@questcarpet.com.au or by calling 1800 337 404 (9am to 5pm Monday to Friday) AEST. Consumers can also scan the QR code in the recall advertisement to check if their carpet is affected.
Recall number2024/20316
Official noticeView source ↗

What this means for sellers

Likely platform / channel actionsMarketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable productsStructural strength, tip-over stability, sharp edges.
Rules & standards likely involvedthe destination market's product-safety rules and mandatory standards

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