Recalls › South Korea › Pullio Neck and Shoulder Massager V2

Pullio Neck and Shoulder Massager V2 — recall

Name: Pullio Neck and Shoulder Massager V2
Brand: Pullio

Consumer goods · South Korea · 2025-05-26

Hazard: For products from the 1st to 4th produc…

Pullio Neck and Shoulder Massager V2 has hard, angular lower massage balls.

Country	South Korea
Category	Consumer goods
Published	2025-05-26
Manufacturer	Pullio Co., Ltd.
Model identifiers	N002
Hazard description	For products from the 1st to 4th production batches only, the finish of the lower massage balls was designed to be somewhat hard and angular, which has been identified as potentially causing minor skin irritation or discomfort during use for some consumers. There have been instances where some consumers experienced minor skin irritation (e.g., redness, light abrasions, etc.) during actual use, leading to the decision to improve the product as a precautionary measure.
Remedy	This recall applies only to N002 models from the 1st to 4th production batches. You can check eligibility via the label attached to the end of the product's strap (connecting cord). If the label shows a format from “N002-0101-XXXXX-XXXXX” to “N002-0104-XXXXX-XXXXX” → the product is subject to recall. "N002-0105-XXXXX-XXXXX" and subsequent models are not subject to recall. If the product number on the label is not clearly visible or is damaged, you can scan the QR code with a camera to check the product number. Customers who own an eligible product are requested to apply for an improved produc…
Recall number	3942
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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