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Tacx NEO Bike Plus — recall

Consumer goods · United Kingdom · 2024-10-14

Hazard: Fire

Tacx NEO Bike Plus, fire hazard

Country	United Kingdom
Category	Consumer goods
Published	2024-10-14
Model identifiers	Model/type: Tacx NEO plus
Category	Hobby / sports equipment
Hazard	Fire
Hazard description	The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
Non-compliance	General Product Safety Regulations 2005
Remedy	Modification programme. The safety alert with further information can be downloaded at the following link: https://www8.garmin.com/fitness/pdfs/NEO_Bike_Plus_Service_Alert.pdf. Tacx have issued a software update and have offered all affected consumers a replacement external power supply. To request your replacement power supply, please visit https://supportforms.garmin.com/form/neo-bike-plus-replacement-power-supply-request-form to order your replacement. In addition, Tacx are also offering new power cords to affected consumers free of charge. This will allow users to use Tacx NEO Bike Plus w…
Recall number	2407-0175
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers; under GPSR regulators can require platforms to act within 2 working days.
Self-check for comparable products	Cell–charger matching, over-heat/over-charge protection, isolation of hot parts.
Rules & standards likely involved	UK GPSR, UKCA · Full guide →

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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