Ford — recall
Automotive · Australia · 2025-07-23
Ford vehicle software issue may prevent interior door opening
| Country | Australia |
|---|---|
| Category | Automotive |
| Published | 2025-07-23 |
| Manufacturer | FORD MOTOR COMPANY OF AUSTRALIA PTY LTD |
| Models affected | Mustang Mach-E |
| Model year | 2023 - 2025 |
| Units affected | 1234 |
| Defect | Due to a software issue, if the occupants exit the driver and/or front passenger doors using the interior mechanical release handles when the12 volt battery is discharged and the doors are in lock status, the doors may remain locked when they are re-closed. If this occurs, the key fob, interior and exterior handles will not unlock the doors. In the event of an emergency, an occupant who remains inside a locked vehicle and unable to use an inside door release handle may not be able to exit or be retrieved from the vehicle, increasing the risk of injury or death to vehicle occupants. |
| Remedy | Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge._x000D_ For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673). |
| Recall number | REC-006386 |
| Official notice | View source ↗ |
What this means for sellers
| Likely platform / channel actions | OEMs/dealers will run the remedy (repair, replace or refund); component suppliers in the chain may face traceback. |
|---|---|
| Self-check for comparable products | Check your comparable products' design, materials and QC records against the defect described here. |
| Rules & standards likely involved | the destination market's product-safety rules and mandatory standards |
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