Recalls › Australia › SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers

SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers — recall

Consumer goods · Australia · 2025-11-19

Hazard: The AC plugs may overheat and become da…

Sigenergy SigenStor Energy Controllers: AC plugs may overheat, fire risk

Country	Australia
Category	Consumer goods
Published	2025-11-19
Manufacturer	Sigenergy Australia Pty Ltd_x000D_ (link is external)
Retailer	Tradezone Pty Ltd Lawrence & Hanson Group Pty Ltd Sustainable Business Energy Solutions Pty Ltd Energy Spurt Pty Ltd
Hazard description	The AC plugs may overheat and become damaged, posing a risk of fire. If an overheating AC plug should lead to a fire, it could result in property damage, serious injury or death. Incidents have occurred. No property damage, injuries or deaths have been reported.
Remedy	1. Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. 2. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or Sigenergy Australia service partner to arrange replacem…
Recall number	2025/20703
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Cell–charger matching, over-heat/over-charge protection, isolation of hot parts.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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General guidance only — not compliance or legal advice; the official notice and applicable law prevail.

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