Recalls › New Zealand › Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Contro…

Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug — recall

Consumer goods · New Zealand · 2025-11-21

Hazard: There has been an issue with a small nu…

Sigenergy Australia SigenStor Energy Controllers have damaged quick connect AC plugs

Country	New Zealand
Category	Consumer goods
Published	2025-11-21
Manufacturer	Sigenergy Australia Pty Ltd
Model identifiers	Product Identifiers: Sigenergy SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug (requiring ferrules and crimping) Single Phase 8/10/12kW Energy Controllers with quick connect AC plug
Hazard description	There has been an issue with a small number of damaged AC plugs on single phase 8/10/12kW products. There have been minor installation issues with these AC plugs. The product AC plug could overheat and become damaged posing a risk of fire.
Remedy	Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or a Sigenergy service partner to arrange replacements. Sigenerg…
Recall number	N2025X059
Official notice	View source ↗

What this means for sellers

Likely platform / channel actions	Marketplaces may delist the same or similar products, freeze or force-remove inventory (e.g. Amazon FBA) and notify past buyers.
Self-check for comparable products	Check your comparable products' design, materials and QC records against the defect described here.
Rules & standards likely involved	the destination market's product-safety rules and mandatory standards

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